INDIS have implemented a new payment portal known as PACE. The portal is designed to be user friendly and provide a greater amount of information in the one location. The PACE portal is intended to eventually replace the current myPlace portal. These portals are utilised to claim directly from the NDIS for supports rendered and to gain information relating to client’s plans and funding levels.
Currently the NDIS is operating both platforms. As participants’ plans are renewed, the intention is for them to transition to PACE, however this is not always the case with some despite receiving new plans remaining on the myPlace portal. NDIS have not provided a clear final transition date as yet. Despite
initial ‘teething issues’ the platform is operating effectively.
